eBay CEO: Retailers need help with mobile technologies

Summary: Consumers are curious about mobile shopping tools and merchants need some help on how to do this, says eBay’s CEO.

SAN FRANCISCO - Consumers are salivating for mobile technologies integrated into the shopping experience faster than retailers can catch up, according to eBay CEO and president John Donahoe, while speaking at the Web 2.0 Summit on Monday afternoon.


Reiterating much of what was discussed at eBay’s Innovate Developers Conference 2011 last week, Donahoe posited that the standard methods of e-commerce and retail are “crumbling stunningly fast,” adding that retailers actually want to bring customers in stores, but a mobile element needs to be considered.

Donahoe pointed out that e-commerce is a $325 billion market, while retail in general tallies roughly $10 trillion.  More Read