The MTA will no longer lecture straphangers about patience every time there’s a train delay.After a decade of complaints from the public, the transit agency finally realized its infuriating “please be patient” announcements were having the opposite effect, and switched to a more conciliatory tone for broadcasting service disruptions.
Instead of scolding straphangers to keep their tempers in check, the new automated announcements come with an actual apology from the MTA. Read Here
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